Are you returning your order? Make sure you send everything back complete. That is the only way we can refund the full purchase amount.
Include the following
- Your device: in the same condition as when you received it.
- The accessories supplied: the charger, cable and SIM card pin.
- The box: preferably use the original Forza box. It protects your device well during shipping.
- Any extras you ordered: for example, did you order an extra cable or case and would you like to return it too? Include it with your return.
Clear your device first
Before packing your device, clear it. This keeps your data safe and allows us to process your return immediately:
- Back up your data.
- Turn off Find My and sign out of iCloud (or your Google and Samsung account).
- Reset your device to factory settings.
- Remove your SIM card from the device.
Is an iCloud, Google or Samsung account still linked to your device? In that case, we cannot process your return.
You do not need to include the following
- Your SIM card: always remove it. We cannot send it back to you.
- Your memory card: if there is a memory card in your Samsung, remove that too.
- A case or screen protector you bought yourself: you can simply keep it.
How do I pack my device properly?
- Put the device back in the original box.
- Pack the box securely, for example in the shipping box in which you received your order.
- Stick the shipping label on the outside of the shipping box, not on the product box itself.
What about a repair?
Are you sending your device in for a repair or under warranty? Then you do not need to send the accessories. The device alone is sufficient. You should still clear the device in the same way as described above.
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.