Have you returned your order? You’ll receive your money back via the payment method you used to pay. Below, you can read how this works and when you can expect the amount.
Here’s how it works, step by step
- We receive your return: as soon as your parcel arrives with us, we’ll start processing it.
- We inspect your device: we check whether the device is complete, whether all accessories have been included and whether the device has been wiped.
- We process the refund: is everything in order? Then we’ll initiate the refund. You’ll receive confirmation by email.
- You receive your money: we’ll refund you via the payment method you used to pay.
We allow up to 5 working days after receiving your return. How quickly the amount actually appears in your account also depends on your bank or payment provider.
What exactly will I get back?
Are you returning your entire order and is everything complete and undamaged? Then you’ll receive a full refund, including the delivery costs you paid. Returning the order itself won’t cost you anything: we’ll send you a shipping label after you register the return.
Are you only returning part of your order, for example just an accessory? Then we’ll only refund that amount.
Paid with Klarna or in3?
The refund will then be processed through them. We’ll notify them of your return, after which your invoice or outstanding instalments will be adjusted. If you’ve already paid, they’ll refund the amount.
Tip: also report your return in the Klarna app. This will help prevent unnecessary reminders while your parcel is on its way to us.
How long does it take for each payment method?
- iDEAL, Bancontact, Belfius and KBC/CBC: usually within a few working days in your account.
- Credit card: this may take a little longer. Sometimes you won’t see the amount until your next statement.
- Apple Pay and Google Pay: the amount will be refunded to the debit or credit card linked to your wallet.
- Klarna and in3: they’ll process the refund or adjust your invoice.
Haven’t received your money yet?
Has it been longer than 5 working days since we received your return? Then contact our service desk. Have your order number and payment method to hand, and we’ll look into it for you.
Contact
Our service desk is available on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.