Your refurbished device comes with a 3-year warranty. It covers defects that weren’t caused by you. We can’t repair damage that falls outside this coverage free of charge. Below, you can read which situations this applies to.
Damage you caused yourself
- Damage from drops: a cracked screen, a dented casing or other damage caused by dropping or knocking the device.
- Liquid damage: damage caused by water, rain, moisture or other liquids.
- Damage caused by incorrect use: for example, by using an unsuitable charger or exposing the device to extreme heat or cold.
Repairs by someone else
If you have your device repaired by another party, or open it yourself, your warranty will immediately become void. This also includes having a component replaced by someone else. Is something wrong with your device? Always report it to us first.
Normal wear and tear
A refurbished device has already had a first life, and it will continue to wear over time. This isn’t covered by the warranty:
- Signs of use: scratches on the casing or screen that occur during use.
- Natural battery wear: every battery gradually loses capacity. If the capacity drops below 70% within 2 years, we will replace the battery free of charge.
- The condition in which you bought the device: signs of use that were already present when you received it and that correspond to the selected condition.
Software and accounts
- Software problems: for example, an app that doesn’t work properly or an update that fails.
- Loss of data: you should therefore always make a backup yourself.
- A locked device: have you lost your password or your Apple ID? We can’t resolve this for you.
Loss and theft
Has your device been lost or stolen? This isn’t covered by the warranty. In that case, contact your insurer and your provider.
Something wrong after all?
Are you unsure whether your situation is covered by the warranty? Simply register your device using the online repair form. Our technicians will assess your device in the workshop and let you know what’s wrong.
If it turns out that the damage isn’t covered by the warranty, we’ll let you know, including how much a repair would cost. You can then decide for yourself whether you want to have the repair carried out. You can read more about this in the article My device is broken, but it isn’t covered by the warranty. Can Forza repair it?
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.
Checked, repaired, guaranteed. This is refurbished.