Have you dropped your device? Damage caused by this isn’t covered by the guarantee. Even so, we can often still help. Our technicians also repair devices that are outside the guarantee, for a fee.
How it works
- Register your device using the online repair form, with your IMEI/serial number. Describe as clearly as possible what happened.
- Send us your device using the shipping label you receive from us. Sending it is free.
- We examine your device: our technicians assess what is wrong and what is needed to repair it.
- You receive a quote: we’ll let you know by email how much the repair will cost.
- You decide: do you agree? Then we’ll repair your device. Don’t want us to? Then we’ll return it to you unrepaired.
How much does a repair cost?
That depends on what is wrong and which part needs to be replaced. For example, repairing a screen costs something different from replacing a charging port. You’ll always receive a quote first, so you’ll never be faced with any surprises.
Which repairs do you carry out?
We repair devices in our own workshop. For example:
- a cracked or malfunctioning screen;
- a camera that no longer focuses;
- problems with the speaker or microphone;
- a charging port that no longer charges properly;
- a worn-out battery.
We don’t carry out these repairs:
- Liquid damage: has water or another liquid got into your device? Then we won’t repair it. Liquid can damage components that aren’t visibly broken at that point, meaning we can’t guarantee that your device will continue to work reliably afterwards.
- A broken back: we don’t replace a cracked or damaged back cover.
Is your device no longer repairable for another reason? Then we’ll let you know and return it to you.
How long does it take?
A repair outside the guarantee also takes a maximum of 3 working days, starting from the moment you agree to the quote. If a part needs to be ordered, it may take a little longer.
We’ll keep you informed of every step by email.
What happens to my guarantee?
Your guarantee continues as normal after our repair. Important to know: if you have your device repaired by another party, or open it yourself, your guarantee with us will expire immediately. So always come to us first.
Prepare your device properly
Make a backup, turn off Find My, sign out of your account and reset your device to factory settings. You can read more about this in the article How do I prepare my device for a repair?
Need help?
Not sure whether a repair is worthwhile? Our service desk will be happy to advise you, on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.