Your device is on its way to our workshop in Breda. It makes sense that you want to know when you’ll get it back. Below, you can read how a repair works.
This is how your repair works
- Your device arrives: as soon as your parcel arrives with us, we register your device in our system.
- Our technicians examine it: they find out what is wrong and whether the issue is covered by the warranty.
- We’ll let you know: we’ll tell you what we found. If the damage is not covered by the warranty, you’ll first receive a quote and can decide whether you want us to carry out the repair.
- We repair your device: in our own workshop.
- We test your device again: after the repair, your device goes through our testing process once more, so we can be sure that everything is working again.
- Your device is sent back to you: you’ll receive tracking information by email.
How long does it take?
A repair takes a maximum of 3 working days with us. In many cases, you’ll have your device back at home quickly.
The duration depends on the issue and the availability of parts. If a part needs to be ordered, it may take a little longer. If it unexpectedly takes longer? We’ll let you know.
You’ll automatically stay up to date
As soon as you’ve registered a repair or return, you’ll receive a status update by email at every step. So you’ll always know where your device is and what’s happening.
That’s why you should enter the correct email address when registering and keep a close eye on your inbox. Also check your spam folder, so you don’t miss a message from us.
Would you like to know how things are progressing in the meantime? Then contact our service desk, with your return number to hand.
Will I get a loan device?
No, we don’t have any loan devices. Do you really need your device during the repair? Make sure you have a spare device available.
What if my device can’t be repaired?
We’ll look for another solution for you. You can read more about this in the article What happens if my device can’t be repaired?
Need help?
Our service desk is available on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.