As a business customer, you also get a 3-year warranty on every refurbished device. We also make sure your employees experience as little downtime as possible if something breaks.
3-year warranty, including for business customers
The warranty starts on the day you receive the devices and lasts for three years. Your invoice is your proof of purchase, so keep it safe. The warranty covers defects that were not caused by you.
The battery is covered by a 2-year warranty. If its capacity drops below 70% during this period, we will replace the battery free of charge.
Leased devices are covered by the same 3-year warranty.
Repairs within a maximum of 3 working days
Has something gone wrong? Register the device via the online repair form, using the order number or IMEI number. You will receive a shipping label allowing you to send the device back free of charge.
A repair takes a maximum of 3 working days. You will receive an update by email at every step, so you know where the device is.
Tip: keep one or two spare devices available during a replacement round. We do not offer loan devices, so an employee can continue working immediately while a device is being repaired.
What is not covered by the warranty?
Damage that you caused yourself, such as damage from dropping the device or liquid damage. Repairs carried out by another party will also invalidate the warranty. We never repair liquid damage or a cracked back, even for a fee.
Is the damage not covered by the warranty? You will then receive a quote and can decide whether you want us to carry out the repair. You can read more about this in the Warranty & Returns category.
14-day cooling-off period
As a business customer, you also buy remotely. If you are not happy with a device, register a return via the online returns form. Return everything complete, including the accessories.
Who should you contact?
- Service questions, such as an order, delivery, return or repair: our service desk, on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.
- Commercial questions, such as a quotation, leasing or payment on account: your account manager.
Checked, repaired, guaranteed. This is refurbished.