Have you registered your sale and emptied your device? Then it’s time to send it to us. This won’t cost you anything: we’ll send you a shipping label.
Step 1: you receive the shipping label
After registering, we’ll send you a shipping label by email. Print the label and have it ready. Haven’t received anything? Check your spam or promotions folder.
That’s why we ask for your name, address and contact details when you register: we use these to create your shipping label and know where to send your device if necessary.
Step 2: pack your device properly
A properly packed device arrives with us without any new damage. That’s in your interest, because we take damage that occurs during transit into account in our assessment.
- Use a sturdy box, preferably the original packaging.
- Wrap your device in bubble wrap or another protective layer.
- Fill the space in the box so that your device cannot move around.
- Seal the box securely.
Only send the device itself. You don’t need to send a charger, cable, case or screen protector.
Step 3: attach the label
Attach the shipping label to the outside of the box. Make sure there are no old labels or barcodes left on the box, as these may cause confusion for the carrier.
Step 4: drop off your parcel
Drop off your parcel at a drop-off point for the carrier. Always ask for a proof of postage and keep it until your sale has been completed and you have received the money.
Step 5: track your parcel
You can track your parcel using the tracking code on your proof of postage or in the email containing the shipping label. We’ll let you know as soon as your device arrives with us.
How do I stay up to date?
You’ll receive an email update at every step: when your device has arrived with us, what we found during the inspection and when we’ll make the payment. So keep a close eye on your inbox.
What happens next?
Our specialists check whether the condition of your device matches your description. Does everything match? Then we’ll pay you within 2 working days. Is the condition different? Then we’ll make you a new offer.
You can read more about this in the article What happens to my device after it has been received?
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.