Has your device arrived with us? Our specialists will then get to work on it. Below, you can read exactly what happens.
Step 1: we confirm receipt
As soon as your parcel arrives, we register your device in our system. You will receive confirmation by email.
Step 2: we check its condition
Our specialists check whether the condition of your device matches what you specified during the valuation. Among other things, they check:
- The model and storage capacity: does the device match the details you provided?
- How it works: does the device switch on and does everything work as it should?
- The screen and casing: are there any cracks, dents or other damage?
- The battery: how much capacity is left?
- Accounts and locks: has your iCloud, Google or Samsung account been disconnected?
Step 3: we will let you know
- Does the condition match? We will then approve your sale and pay out the agreed amount within 2 working days.
- Does the condition differ? We will then make you a new offer. We will explain what we found. If you accept, we will pay out that amount. If you reject it, we will return your device to you free of charge.
You can read more about this in the article The offer price has been adjusted. What now?
What happens to my data?
Your data will be completely erased. Have you already restored your device to its factory settings yourself? Then there is nothing left to erase. If there is still anything on it, we will erase it before your device is processed further. Nothing of yours will remain.
Please note: is your account still linked? We then cannot complete your sale. We will contact you so that you can disconnect the account remotely.
And afterwards?
Your device will get a second life. It will go through our 50-point test and be repaired where necessary. Only when everything is in order will it be listed as a refurbished device in our online shop. Nice, isn’t it?
How long does it all take?
We will pay out within 2 working days after receiving and approving your device. Have we made a new offer? Then we count from the moment you accept it. We will keep you informed at every step by email.
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.