Have you sold your device to us? We’ll pay you within 2 working days after receiving and approving your device.
How payment works
- Your device arrives: you’ll receive a confirmation by email.
- We check its condition: our specialists check that everything matches the information you provided.
- We approve your sale: is everything correct? We’ll then initiate the payment.
- The money reaches your account: within 2 working days of approval.
Did we make a new offer because the condition differed from what you stated? Those 2 working days start from the moment you accept that offer.
How do we pay you?
By bank transfer, to the account number you provided when registering. No other payment method is currently available.
Is my account number incorrect?
Did you accidentally provide an incorrect account number? Contact our service desk as soon as possible, preferably before we’ve made the payment. We’ll update it for you.
I haven’t received my money yet
Please check the following:
- Check your inbox: have you received confirmation that we approved your device? If not, the inspection may still be in progress. Also check your spam folder.
- Did we make a new offer? We’ll only make the payment after you’ve responded.
- Is your account still linked? If not, we can’t complete your sale. In that case, we’ll contact you.
- Allow time for your bank: a transfer usually reaches your account within one working day.
Has the amount still not arrived even though your sale has been approved? Contact our service desk.
Will I receive an overview of the sale?
You’ll receive an email update at each step: when your device is received, the outcome of the inspection and confirmation of the payment. Keep these emails for your own records.
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.