Ordering from Forza is quick and easy. In just a few steps, you can order your refurbished device. Here's how it works:
Step 1: choose your device
Choose the device you’re looking for in our online shop, such as an iPhone, iPad, MacBook, Apple Watch or Samsung device. Not sure which device is right for you? Use our selection guide or contact our service desk.
Step 2: choose the condition and options
On the product page, choose:
- The condition: as good as new, lightly used or visibly used. The condition only refers to the exterior; technically, every device is fully functional.
- The storage capacity and colour: choose what suits you.
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The VAT category: choose between a device under the margin scheme (without VAT on the invoice) or a device with VAT.
- Margin scheme: you only pay VAT on our margin, not on the full price. VAT is therefore not shown separately on your invoice and you cannot reclaim it. Buying as a private individual? Then this is often the most cost-effective option.
- With VAT: VAT (21%) is shown separately on your invoice. Buying for business purposes? Then in most cases you can reclaim the VAT.
- Extra options: for example, with a refurbished iPhone, you can choose a new battery with a capacity of 100%.
The product page also shows immediately whether the device is in stock.
Step 3: add the product to your basket
Click the button to add the device to your basket. Would you like to add an extra charger, cable or other accessory? Add that too; we’ll deliver everything in the same shipment.
Then open your basket. Here, you can check your order and, if necessary, adjust the quantity or remove a product. Have a discount code? Enter it in your basket or at checkout.
Step 4: enter your details
Click Continue to checkout and enter your details. Check that everything is correct so that your parcel arrives at the right address.
Then choose how you want to receive your order: at home or at another address, or at a nearby parcel shop if that option is available.
Step 5: choose your payment method
Choose how you want to pay. The payment methods you see depend on the country you’re ordering from:
- The Netherlands: iDEAL, iDEAL in3, credit card, Klarna, Apple Pay and Google Pay.
- Belgium: Bancontact, credit card, Belfius, KBC/CBC, Apple Pay, Google Pay and Klarna.
Step 6: check and complete your order
Check your order one more time. Agree to our terms and conditions and click Place order. You’ll be redirected to the payment environment for the payment method you chose. Complete your payment there.
Done! What happens next?
- Order confirmation: you’ll receive an order confirmation by email straight away, including your order number. Haven’t received anything? Check your spam folder.
- Dispatch: if you order on a working day before 22:30, we’ll hand your parcel to the carrier the same day. In most cases, you’ll receive your order the next working day.
- Track & trace: as soon as your parcel is on its way, you’ll receive the tracking details by email.
- Invoice: you’ll receive your invoice by email as soon as we’ve dispatched your order. This is usually the next working day.
Do you have an account and were you logged in when placing your order? You’ll also find your order under My orders.
Need help?
Unable to place your order or have a question? Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.