Do you need an invoice, for example for your records or as proof of purchase? At Forza, you receive one automatically. Below, you can read where to find it and how to request a copy.
When will I receive my invoice?
You will receive your invoice by email as soon as we have dispatched your order. The invoice will be sent to the email address you provided when placing your order.
Please note: the invoice is different from the order confirmation. You receive the order confirmation immediately after placing your order, while the invoice is sent upon dispatch.
I cannot find my invoice
Please check the following:
- Check your spam or junk folder: our email may sometimes end up there.
- Search your inbox: search for "Forza" or your order number.
- Check whether your order has been dispatched: is your order not yet on its way? Then you will not have received an invoice yet.
- Check your account: did you have an account and were you logged in when placing your order? You can also find your order under My orders.
How do I request a copy of my invoice?
Have you lost your invoice or cannot find it anywhere? Please contact our service desk and include:
- your order number;
- your name;
- the email address you used to place your order.
We will then send you a copy of your invoice as soon as possible. You can find your order number in your order confirmation or on the delivery note in the box.
Why is there no VAT on my invoice?
Did you purchase a device under the margin scheme? In that case, VAT will not be shown separately on your invoice. You only pay VAT on our margin, not on the full price. Did you choose a device with VAT? Then VAT will be listed separately. Are you buying for business purposes and would you like to reclaim the VAT? When placing your order, choose a device with VAT.
Keep your invoice safe
Your invoice is also your proof of purchase. If you have a question about your warranty later or want to arrange a repair, it is useful to have your invoice and order number to hand.