Have you just placed an order? Of course, you want to be sure that everything went well. You can tell from a few things.
You see a confirmation on the screen
After paying, you will be redirected to our website. Do you see a confirmation there that your order has been placed? Then your order was successful.
You receive an order confirmation by email
Immediately after placing your order, you will receive an order confirmation at the email address you provided. It contains:
- Your order number: you need this when you contact us or register a return or repair.
- An overview of your order: which device, condition and options you selected.
- Your details: the address we will send your order to.
- The total amount: including any accessories and the private copying levy.
Please check your order confirmation carefully. Is something incorrect, such as your address? Then contact our helpdesk as soon as possible.
Your order is in your account
Do you have an account and were you logged in while placing the order? Then you can also find your order under My orders.
What happens next?
- Dispatch: did you order on a working day before 22:30? Then we will hand your parcel to the carrier on the same day.
- Tracking: as soon as your parcel is on its way, you will receive an email with the tracking information. This allows you to follow your parcel all the way to your door.
- Invoice: you will receive your invoice by email as soon as we have dispatched your order.
Haven't received an order confirmation?
Don't panic. Check these points:
- Check your spam folder or promotions folder: our email sometimes ends up there.
- Wait a few minutes: sometimes it takes a little while for an email to arrive.
- Check your payment: was your payment unsuccessful or did you cancel it? Then your order was not placed and you will not receive an order confirmation either. Check your banking app to see whether the amount has been debited.
- Check your account: were you logged in? If so, check under My orders to see whether your order is listed there.
Still nothing?
Has the amount been debited, but you have not received an order confirmation? Then contact our helpdesk. Include your name, the email address you used to place the order and, if applicable, a screenshot of your payment. We will look into it for you straight away.
Do not place the order again before contacting us. This will prevent you from ordering the same device twice.