Can't log in? That's frustrating. Usually, it's quickly resolved. Run through these points.
1. Check your email address
Log in with the email address you used to create your account. Do you use several email addresses? Then try the address where you receive our emails, such as your order confirmation.
2. Check your password
- Pay attention to upper- and lower-case letters. Is Caps Lock accidentally turned on?
- Check that there is no space at the beginning or end, for example as a result of copying and pasting.
- Enter your password manually instead of letting your browser fill it in. Sometimes your browser saves an old password.
3. Request a new password
Have you forgotten your password? On the login page, click the link to reset your password. You will then receive an email allowing you to set a new password.
Didn't receive an email? Check your spam folder or your promotions folder. You can read more about this in the article How do I set a new password?
4. Do you have an account?
You can also place an order with us without an account. If you have never created an account, you therefore cannot log in. In that case, you can find your order in the emails you received from us.
Not sure? Try creating a new account with your email address. If an account already exists, you will be notified.
5. Try something else
- Refresh the page or try it in a different browser.
- Clear your cache and cookies, or use a private window.
- Try it on a different device, such as your phone instead of your computer.
Still no access?
Contact our service desk. Mention the email address you are trying to log in with and, if you have one, the error message you see. A screenshot will help us investigate it quickly.
Please note: we will never ask for your password. So do not share it with anyone, including us.
Need help?
Our service desk is available on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.