Have you forgotten your password, or do you simply want to change it? You can sort it out in a few minutes.
Forgotten your password?
- Go to the login page and click the link to reset your password.
- Enter the email address you used to create your account.
- You will receive an email with a link to set a new password.
- Click the link, choose a new password and save it.
- Log in with your new password.
Haven't received an email?
- Check your spam folder or your promotions folder.
- Wait a few minutes: sometimes the email arrives a little later.
- Check the email address: do you use multiple addresses? If so, try the address where you receive our emails.
- Do you have an account? You can also place an order with us without an account. If there is no account associated with this email address, you will not receive a password reset email either.
Still not working? Contact our service desk.
Changing your password while logged in
Are you already logged in and do you want to change your password? Go to My Account and change your password in your account details.
Choose a secure password
- Use a password that you use nowhere else.
- Combine letters, numbers and punctuation marks.
- It is better to make it long than complicated. A sentence that you can easily remember works well.
- Do not share your password with anyone. We will never ask for it, not even by phone or email.
Is the reset link no longer working?
A reset link is only valid for a limited time. Has it expired? Simply request a new one via the login page.
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, phone and email.