Would you like to see what you ordered, track your parcel or find your invoice? You can do this in two ways: in your account or in your email.
In your account
Log in to My Account and go to My orders. There you’ll find an overview of your orders, including:
- what you ordered;
- your order number;
- the status of your order;
- the tracking information as soon as your parcel is on its way.
Please note: only orders you placed while logged in will appear in your account. If you ordered without an account, your order will not be listed there.
In your email
For every order, we send you:
- an order confirmation immediately after placing your order, including your order number;
- tracking information as soon as your parcel is on its way;
- your invoice as soon as we have dispatched your order.
Can’t find an email? Search your mailbox for “Forza Refurbished” or your order number, and check your spam folder too.
Where can I find my order number?
In your order confirmation, in your account under My orders, and on the delivery note in the box. You need your order number when contacting us or registering a return or repair.
Where can I find my invoice?
You’ll receive your invoice by email as soon as your order has been dispatched. Lost it? Contact our service desk and we’ll send you a copy. You can read more about this in the article How do I get an invoice for my order?
Where can I see my repair or sale?
You can track repairs and sales through the emails you receive from us. We’ll send you an update at every step, so you know where your device is and what’s happening. So keep a close eye on your mailbox.
I can no longer see an old order
Is an older order no longer listed? You probably placed it without an account or using a different email address. Contact our service desk and we’ll look it up for you.
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.