Would you like us to delete your Forza account? We can arrange that for you. You can submit your request through our service desk.
How to submit a request
Contact our service desk and let us know that you would like to delete your account. Include the email address used to create your account, so that we can find the correct account.
You can reach us on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.
What happens to your data?
We close your account and delete your data used for marketing purposes and for all other parts that are no longer necessary.
We may or must retain a limited amount of your data. This applies, for example, to your order, invoice and warranty details. We need these for our financial administration, to assess warranty claims and to comply with statutory retention obligations.
After your request, we no longer use this data for marketing or other non-essential purposes, and access to it within our organisation is limited. Once the retention period has expired, we delete or anonymise it.
Please bear this in mind
- Your warranty remains valid. The 3-year warranty on your device continues, even without an account. Do keep your invoice and order number, as you will need them for a warranty claim or repair.
- You will no longer be able to see your orders under My orders. So make sure you save your order confirmations and invoices before having your account deleted.
- Deletion cannot be undone. Would you like to order from us again later? You can simply create a new account or place an order without an account.
Do you only want to stop receiving the newsletter?
You do not need to have your account deleted for that. At the bottom of every newsletter, there is a link that allows you to unsubscribe with one click.
Do you have a question about your privacy?
Would you like to know what data we have about you, or do you have another privacy request? Then contact our service desk. You can read more about this in the article What does Forza do with my data?