Moved house, got a new email address or changed your telephone number? You can update your details yourself in your account.
How it works
- Log in to My Account.
- Go to your account details or address book.
- Change whatever you need to update.
- Save your changes.
What can you change yourself?
- Your name
- Your email address
- Your password
- Your telephone number
- Your billing address and delivery address
You can also save multiple addresses, such as your home address and work address. When placing your next order, simply choose the correct address.
I've already placed an order and my address is incorrect
If you change your address in your account, this will apply to your next orders. It won't change an order that is already in progress.
Has your order not been dispatched yet? Contact our service desk as soon as possible and we'll try to change it for you. Is your parcel already on its way? You can often still arrange something via the carrier's tracking service.
You can read more about this in the article Can I have my parcel delivered to a different address or collection point?
My email address has changed
Change your email address in your account. From that moment onwards, you'll receive our emails at the new address.
Do you still have an order, repair or sale in progress? Let our service desk know, so that updates about that shipment also reach the correct address.
My details are incorrect on my invoice
We can't simply amend an invoice retrospectively. Is something incorrect? Contact our service desk and we'll see what we can do.
Are you ordering for business purposes? Make sure your company details are correct in your account beforehand.
What do you do with my details?
We use your details to process your order and to help you. You can read more about this in the article What does Forza do with my details?
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.