Have you placed an order? Then we want to get your device to you as quickly as possible. That’s why we often dispatch your order on the same day. On Sundays too.
Ordered before 10:30 pm, dispatched the same day
Do you order before 10:30 pm? Then we’ll hand your parcel to the carrier that same day. In most cases, you’ll have your order at home the next day.
Do you order after 10:30 pm? Then we’ll dispatch your order on the next dispatch day.
On Sundays too
Yes, we dispatch on Sundays too. Do you order on Saturday evening or on Sunday before 10:30 pm? Then you don’t have to wait until Monday: your parcel will simply be handed to the carrier.
We don’t dispatch on official public holidays. If you order then, your parcel will be on its way on the next dispatch day.
Have you chosen a new battery?
If you choose a new battery with a capacity of 100% for your iPhone or Samsung smartphone, we’ll install it for you in our workshop. This always requires one additional working day for processing.
A few examples:
- If you order on Monday, we’ll dispatch your order on Tuesday.
- If you order on Friday, we’ll dispatch your order on Monday, the next working day.
As soon as your parcel is on its way, you’ll receive the tracking information by email.
When has my payment been processed?
We only dispatch your order once your payment has been processed. With iDEAL, Bancontact, Apple Pay and Google Pay, this happens immediately. If you pay afterwards with Klarna, we’ll dispatch your order straight away and you’ll receive the Klarna invoice as soon as your parcel is on its way.
How do I know that my parcel is on its way?
As soon as your parcel has been dispatched, you’ll receive an email with the tracking information. You can use this to follow your parcel all the way to your door. You can read more about this in the article How do I track my parcel?
Is it taking longer?
Sometimes an order can take a little longer, for example due to high demand or a payment check. Haven’t you received the tracking information after a day? Then contact our support desk. We’ll be happy to look into it for you.
Contact
Our support desk is available on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email.