Of course, you want to get started with your new device as soon as possible. That’s why we often dispatch your order on the same day. Below, you can find out how long delivery takes.
Delivery times by country
| Delivery country | Carrier | Expected delivery time |
|---|---|---|
| Netherlands | PostNL | 1 day after dispatch |
| Belgium | PostNL | 1 day after dispatch |
| Other European countries | UPS | 1 working day after dispatch, up to 2 working days. |
Please note: UPS only delivers on working days. These are estimated delivery times, not a guarantee. The delivery itself is handled by the carrier.
When will my parcel be dispatched?
If you order before 22:30, we’ll hand your parcel to the carrier on the same day. This also applies on Sundays. If you choose a new battery with a capacity of 100% for your iPhone, we need one extra working day to install it.
You can read more about this in the article When will my order be dispatched?
When will it be delivered?
PostNL delivers during the day and in the evening, from Monday to Saturday. In the track & trace information, you’ll often see an expected delivery day and time slot. You can usually also indicate whether you’d prefer to receive your parcel at a different time or another location.
Are you ordering from another European country? UPS only delivers on working days.
My parcel is later than expected
That’s unfortunate. A delay is usually caused by the carrier being busy, for example around holidays or during promotions, or by the weather.
- First, check your tracking information: this shows the current status of your parcel.
- Wait one working day: a delayed parcel is often delivered the following day after all.
- Still nothing? Contact our service desk. We’ll investigate it for you together with the carrier.
Has your parcel been showing the same status for a few days, or has it been marked as delivered even though you haven’t received anything? Then read the article My parcel hasn’t arrived or appears to be lost. What now?
Contact
Our service desk is available on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email. Keep your order number to hand so we can help you as quickly as possible.