Are you not at home during the day, or would you rather receive your parcel somewhere else? There are several ways to do this.
A different delivery address when ordering
During checkout, you can enter a different delivery address. This allows you to have your order delivered to your workplace or to family, for example. Your invoice will still be sent to your own email address.
Please note: if you return your order later, this will still be handled by you as the person who placed the order, even if the parcel was delivered to a different address.
Changing your address after ordering
Have you already placed your order and would you like to change the address? Please contact our service desk as soon as possible. If your order has not yet been dispatched, we will try to change it for you. As we dispatch quickly, this is often a matter of hours.
Redirecting your parcel via tracking
Is your parcel already on its way? With PostNL, you can often arrange something yourself via tracking:
- have your parcel sent to a PostNL point
- choose a different delivery day
The options available to you depend on the status of your parcel. The further your parcel has progressed in transit, the fewer changes you can still make.
Have it delivered directly to a collection point
Would you like to have your parcel sent directly to a collection point instead of your home address? During checkout, you will see whether this option is available. If it is not, you can often still redirect your parcel via tracking as soon as it is on its way.
Delivery to other European countries
Are you ordering from outside the Netherlands and Belgium? UPS will deliver your parcel. You can often change the delivery yourself via UPS tracking, for example to a UPS Access Point.
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email. Have your order number to hand.