Was nobody at home when the courier arrived? Don’t worry, your parcel hasn’t been lost. Below, you can read what happens next.
Delivery with PostNL (the Netherlands and Belgium)
If nobody is at home, the courier will usually first try to deliver your parcel to your neighbours. You’ll then find a note in your letterbox or a message in your tracking information stating the address where your parcel has been delivered.
Was that not possible either? PostNL will come by again the next working day. Is nobody at home again? The courier will then take your parcel to a nearby PostNL location, where you can collect it.
How long will my parcel remain at a PostNL location?
Your parcel will be held there for you for a few days. Your tracking information shows the date until which you can collect it. Didn’t you collect it in time? The parcel will then be returned to us.
When collecting your parcel, bring your identity document and the code or barcode from your tracking information or the note.
Delivery with UPS (other European countries)
UPS will also try to deliver your parcel several times. If this is not possible, the courier will take your parcel to a nearby UPS Access Point. You can see where your parcel is being held and until when in UPS tracking.
My parcel has been returned to Forza
Was your parcel not collected in time and returned to us? Please contact our service desk. We can then resend your order or refund the amount.
How to prevent a missed delivery
- Follow your tracking information: you can often see in advance on which day and during which time slot your parcel will arrive.
- Provide delivery instructions: with PostNL, you can use the tracking information to indicate that your parcel may be delivered to your neighbours or left in another location.
- Choose a different address: for example, have your parcel delivered to your workplace. You can read more about this in the article Can I have my parcel delivered to a different address or a collection point?
Need help?
Our service desk will be happy to help you on working days from 08:00 to 17:00 via WhatsApp, chat, telephone and email. Have your order number to hand.